Accommodation Operations Program

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Are you looking to kickstart a career in the Accommodation Industry but lack the traditional qualifications? Look no further than the Accommodation Operations Program offered by the Center for Housekeeping Operations. This HRDC certified training program focuses on developing essential soft skills needed for success in the industry, making it the perfect choice for individuals with limited academic background. With a comprehensive curriculum covering modules such as guest interaction, safety & security, and room servicing, you'll be equipped with the knowledge and skills to excel in the field.

Led by industry experts and delivered through a mix of face-to-face sessions, discussions, and online learning, this 56-hour program is designed to provide you with a solid foundation in Accommodation Operations. Upon completion, you will receive a certification from the SCHOOL OF PROFESSIONAL EXECUTIVE EDUCATION DEVELOPMENT, opening doors to a world of career opportunities in the hospitality sector. Ready to take the first step towards a rewarding career? Request a quote today to learn more about this transformative program!
Learning Objectives

1. Understand the key principles of effective accommodation operations management, including front desk procedures, housekeeping standards, and maintenance protocols. Participants will learn how to efficiently manage guest check-ins and check-outs, maintain high cleanliness standards, and address maintenance issues promptly to ensure guest satisfaction and loyalty.

2. Develop strong communication and customer service skills to effectively interact with guests, colleagues, and vendors. Participants will learn how to handle guest inquiries and complaints professionally, resolve conflicts, and provide personalized service to enhance the overall guest experience. By mastering effective communication techniques, participants will be able to build strong relationships with guests and create a positive reputation for the accommodation.

3. Implement best practices for revenue management and cost control in accommodation operations. Participants will learn how to maximize revenue through effective pricing strategies, upselling techniques, and inventory management. They will also gain insights into controlling costs through efficient resource allocation, waste reduction, and energy conservation. By mastering these skills, participants will be able to optimize profitability and contribute to the overall success of the operation.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

56 hours, English

Target Audience

Suitable for all employees with at least 2 months of working experience in housekeeping operations.

Key Skillset Addressed

1. Customer service skills
2. Operations management skills
3. Hospitality industry knowledge