AIRBNB Hospitality Operations Program 

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Maximize your potential in the sharing economy with the "AIRBNB Hospitality Operations Program" at DHS Hospitality Academy SDN. BHD. This HRDC-certified course delivers 56 hours of specialized training, meticulously designed to empower you with the skills and insights essential for success in managing AIRBNB properties. From guest communication strategies to property maintenance and guest satisfaction, delve into every aspect of AIRBNB hospitality operations. Our expert instructors provide practical guidance and industry best practices to ensure you're equipped to deliver exceptional experiences to AIRBNB guests. Whether you're a property owner, manager, or aspiring entrepreneur, this program offers invaluable knowledge to thrive in the rapidly evolving world of short-term rentals. Join DHS Hospitality Academy SDN. BHD. and unlock the potential of your AIRBNB venture. Request a quote today!
Learning Objectives

1. Master Guest Communication Strategies
Develop effective communication skills to interact with guests professionally and courteously. Learn how to respond to inquiries promptly, manage bookings efficiently, and handle guest feedback to ensure a positive and seamless guest experience.

2. Optimize Property Maintenance
Gain comprehensive knowledge in maintaining and managing your AIRBNB property. Learn best practices for regular maintenance, cleaning protocols, safety measures, and compliance with local regulations to ensure a well-maintained and safe environment for guests.

3. Enhance Guest Satisfaction
Understand the key factors that contribute to guest satisfaction. Learn techniques to personalize guest experiences, manage expectations, and provide amenities that exceed guest needs, fostering positive reviews and repeat bookings.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

16-56 hours, English

Target Audience

Suitable for all employees with at least 2 months of experience in hospitality industry

Key Skillset Addressed

1. Effective Guest Communication
2. Property Management Expertise
3. Guest Experience Optimization