Hospitality Retainer Program

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Elevate your expertise with the "Hospitality Retainer Program" at DHS Hospitality Academy SDN. BHD. This HRDC-certified course, spanning 56 hours, offers specialized training designed to keep hospitality professionals at the forefront of the industry. From customer service mastery to strategic management and innovative practices, this program covers a comprehensive range of topics essential for success in hospitality. Learn from industry experts who provide practical insights and hands-on training, ensuring you're equipped with the latest skills and knowledge to excel in your hospitality career. Whether you're a seasoned professional or just starting out, DHS Hospitality Academy SDN. BHD. provides the resources you need to stay competitive and achieve your career goals. Request a quote today and invest in your future success in hospitality!
Learning Objectives

1. Master Advanced Customer Service Techniques
Develop the ability to deliver exceptional customer service through understanding customer needs, handling complaints effectively, and exceeding guest expectations. Learn advanced techniques to enhance guest satisfaction and foster loyalty.

2. Enhance Strategic Management Skills
Gain a deep understanding of strategic management principles applicable to the hospitality industry. Learn to formulate and implement strategies that drive organizational success, improve operational efficiency, and achieve long-term business goals.

3. Adopt Innovative Hospitality Practices
Explore the latest trends and innovations in hospitality management. Learn to integrate cutting-edge technologies and sustainable practices to stay competitive and meet the evolving demands of the industry.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

16-56 hours, English

Target Audience

Suitable for all employees with at least 2 months of experience in hospitality industry

Key Skillset Addressed

1. Exceptional Customer Service
2. Strategic Planning and Implementation
3. Innovation and Sustainability