Café Managers Program

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Enhance your career in the hospitality industry with the "Café Managers Program" offered by DHS Hospitality Academy Sdn. Bhd. This HRDC-certified course spans 56 intensive hours, providing comprehensive training tailored for current and aspiring café managers. Delve into essential aspects of café management, including customer service excellence, inventory control, staff management, and marketing strategies. Our expert instructors bring real-world experience to the classroom, ensuring you gain practical skills and industry insights that will set you apart. Whether you aim to improve your current establishment or pursue new opportunities in café management, this program equips you with the knowledge and confidence needed to excel. Join DHS Hospitality Academy and transform your passion for hospitality into a thriving career.
Learning Objectives

1. Master Café Operations Management
Learn the fundamentals of running a successful café, including efficient inventory control, financial management, and operational logistics. Understand how to streamline daily operations to maximize productivity and profitability.

2. Enhance Customer Service Excellence
Develop advanced customer service skills tailored for the café environment. Learn techniques to create a welcoming atmosphere, handle customer inquiries and complaints professionally, and ensure a memorable experience that fosters customer loyalty.

3. Effective Staff Management and Development
Gain insights into best practices for hiring, training, and managing café staff. Learn how to build a cohesive team, motivate employees, and implement performance management strategies to maintain high standards of service and operational efficiency.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

56 hours, English

Target Audience

Suitable for all employees with at least 1 year of experience in the hospitality industry

Key Skillset Addressed

1. Operational Efficiency
2. Customer Service Skills
3. Leadership and Team Management