CUSTOMER CHOICE FOR MANAGERS

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Are you looking to enhance your team's customer service performance? Look no further than our HRDC certified training program, CUSTOMER CHOICE FOR MANAGERS. In just 8 hours, you will learn how to effectively manage and supervise customer service delivery, ensuring that your team consistently meets customer needs. From setting standards to handling difficult customers, this program covers it all.

Join us for a day of discussion, classroom lecturing, and case studies to develop your internal relationships, teamwork, and selling skills. Don't miss out on this opportunity to take your customer service to the next level. Request a quote today to learn more about how CUSTOMER CHOICE FOR MANAGERS can benefit your team.
Learning Objectives

1. Understand the importance of customer choice in driving business success: Managers will learn how customer choice directly impacts the success of a business, including customer satisfaction, loyalty, and retention. They will gain insights into how offering a variety of choices can attract and retain customers, ultimately leading to increased sales and profitability.

2. Develop strategies for effectively implementing customer choice: Managers will learn how to analyze customer preferences, market trends, and competitor offerings to develop a strategic approach to offering choices to customers. They will explore various methods for gathering customer feedback, conducting market research, and adapting product or service offerings to meet customer demands.

3. Enhance decision-making skills to optimize customer choice: Managers will improve their decision-making skills by learning how to evaluate the potential impact of different choices on customer satisfaction, sales, and overall business performance. They will also learn how to prioritize and make informed decisions that align with the organization's goals and objectives, ultimately leading to a more customer-centric approach to business operations.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Communication
2. Problem-solving
3. Decision-making