Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore
Customer Service Basics - TalentStore

Customer Service Basics

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Customer Service Basics is an interactive e-module designed for employees who must deal with internal and external customers on a daily basis. The module embraces a broad perspective of who our customers are, and helps learners build customer service mindset.
 
The module addresses the importance of customer service in an organization and provides useful techniques to help us deal with different types of customers in various situations.
Learning Objectives

1. Identify customers who are important to them
2. Evaluate things that are important to their customers
3. Recognise effective customer service techniques

Content Delivery Method

E-Learning (SCORM)

HRD Corp Certified Course

Yes

Duration and Language

1 hour (self-paced); available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

Functional Training, Leadership Management, Personal Development, Sales and Marketing