Digital Hospitality Certificate

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The Digital Hospitality Certificate offered by Global Institute for Information Technology Management explores the impact of digital transformation and emerging technologies on the hospitality industry, focusing on leveraging technology for competitive advantage. Gain a deep understanding of how emerging information technologies are reshaping the hospitality sector and the roles of IT and non-IT stakeholders in maximizing their potential.

This certificate equips candidates with comprehensive knowledge and essential IT management skills to navigate the evolving landscape of the hospitality and tourism industry. With a curriculum that covers strategic, tactical, and operational aspects across the hospitality value chain, participants will learn to leverage IT for enhanced back-office and front-office operations, as well as to deliver new and valuable customer services. Develop key IT management skills specific to the hospitality industry, including analytics, strategic planning, communication, organization, time management, human resource management, and service management.

Prepare for managerial positions in hotels, resorts, restaurants, private clubs, and other hospitality establishments, with a focus on embracing IT changes, leveraging emerging technologies, and delivering value from IT investments. Customization of course content is available based on specific hospitality sectors and candidate objectives in collaboration with GIIM.
Learning Objectives

1. Understand the impact of emerging information technologies on the hospitality industry and the roles of IT and non-IT stakeholders in leveraging these technologies for competitive advantage.
2. Explore how digital transformation is reshaping the strategic, tactical, and operational elements across the hospitality industry value chain.
3. Develop essential IT management skills to leverage technology in the back-office and front-office operations of the hospitality industry, while delivering valuable customer services.
4. Acquire industry-specific analytical, strategic, communication, organization, time management, human resource management, and service management skills relevant to the hospitality sector.
5. Prepare for managerial positions in the evolving hospitality and tourism industry by embracing IT changes, leveraging emerging technologies, and delivering value from IT investments.

Content Delivery Method

Physical, Virtual, or Hybrid Classroom

HRD Corp Certified Course

No

Duration and Language

Available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

Strategic Planning, Communication Management, Service Delivery, Analytical Skills